Refund Policy for Bajrangi Tandoor: Ensuring Customer Satisfaction

At Bajrangi Tandoor, our top priority is to ensure your complete satisfaction with our products. We understand that sometimes circumstances may arise that require a return or refund. Therefore, we have developed a transparent and customer-friendly refund policy to address your concerns and provide you with peace of mind.

1. Eligibility for Refund: You may be eligible for a refund under the following circumstances:

  • The tandoor you received is damaged, defective, or malfunctioning.
  • The tandoor does not match the description provided on our website.
  • You have received the wrong item or the item is missing components.

2. Initiation of Refund: To initiate a refund, please contact our customer service team within 3-10 days of receiving your tandoor. You will be required to provide proof of purchase and details of the issue with the product. Our team will review your request and provide further instructions on how to proceed with the refund process.

3. Return Process: If your refund request is approved, you will be provided with a return shipping label and instructions on how to return the item to us. Please ensure that the tandoor is securely packaged to prevent any damage during transit. Once we receive the returned item and verify its condition, we will initiate the refund process.

4. Refund Amount: The refund amount will be equal to the purchase price of the tandoor, excluding any shipping charges or additional fees. Refunds will be issued to the original method of payment used for the purchase. Please allow 3-10 business days for the refund to be processed and reflected in your account.

5. Non-Eligibility for Refund: Please note that certain items may not be eligible for a refund, including:

  • Tandoors that have been used, modified, or altered in any way.
  • Items that are not in their original condition or packaging.
  • Items damaged due to misuse, negligence, or improper handling.

6. Contact Us: If you have any questions or concerns about our refund policy, please don’t hesitate to contact our customer service team. We are here to assist you and ensure that your experience with Bajrangi Tandoor is positive and hassle-free.

Thank you for choosing Bajrangi Tandoor. We appreciate your trust and look forward to serving you again in the future.